Returns
RETURNS & EXCHANGES
We hope you love your Bluebelle order. However, we understand that sometimes an item may not be quite right.
Please read our returns information below carefully before sending an item back to us.
STARTING A RETURN
To arrange a return or exchange, please contact our Customer Care team at info@bluebelleuk.com.
When contacting us, please include:
- Your full name
- Your order number
- The item(s) you wish to return
- The reason for your return
- Whether you would prefer an exchange, where available
Providing this information helps our team process your request as quickly as possible.
Please note that we cannot arrange or process returns through Instagram, TikTok or Facebook messages. All return requests must be made by email.
RETURN PERIOD
Please contact us within 14 days of receiving your order if you wish to make a return.
Once your return has been approved, our Customer Care team will provide you with the information you need to send your item back to us.
Your statutory rights are not affected by this Returns Policy.
RETURN CONDITIONS
All returned items must be sent back to us in their original, resalable condition.
Items must be:
- Unworn and unused
- Unwashed
- Free from makeup, fake tan, deodorant or other marks
- Free from perfume, smoke or other odours
- Free from damage caused after receiving the item
- Returned with all original tags still attached
- Returned with the original packaging where applicable
Please take reasonable care when trying on your items.
We reserve the right to refuse a return or make an appropriate deduction where an item has been handled beyond what would reasonably be necessary to inspect or try it on, subject to your statutory rights.
ITEMS THAT CANNOT BE RETURNED
For hygiene reasons, certain items may not be eligible for return once their hygiene seal or protective packaging has been removed or tampered with. This may include underwear and swimwear, where applicable.
Certain personalised, made-to-order or bespoke items may also be excluded from the standard returns process unless faulty.
Any applicable return restrictions will be clearly stated on the product page and are subject to your statutory rights.
SALE ITEMS
Your statutory rights also apply to sale items.
Where a sale item is eligible for return under applicable consumer law, it will be handled in accordance with those rights.
Items sold as faulty, imperfect or with a specific defect that was clearly disclosed before purchase may be treated differently in relation to that disclosed fault.
FREE GIFTS & PROMOTIONAL ITEMS
If your order qualified for a free gift or promotional item based on the purchase of another product, the free gift may also need to be returned if returning the qualifying item means your order no longer meets the promotion requirements.
If the applicable free gift is not returned, we may make an appropriate deduction from your refund where permitted.
EXCHANGES
If you would like to exchange an item for another size or product, please email info@bluebelleuk.com with your name, order number and requested exchange.
Exchanges are subject to stock availability.
Once we receive and inspect your returned item, we’ll confirm whether your exchange has been approved.
Approved exchanges are usually processed within 2–4 working days.
If your requested replacement is no longer available, our Customer Care team will contact you with the available options.
HOW TO RETURN YOUR ITEM
Once you have contacted us, our Customer Care team will provide you with our returns instructions and return address.
Please include your order information inside your parcel so we can identify your return when it arrives.
We currently do not provide prepaid return labels for standard change-of-mind returns.
Customers are responsible for arranging and paying for their return postage unless the item is faulty, incorrect, or we are otherwise required to cover the cost.
We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been fully processed.
Bluebelle cannot be responsible for a customer return parcel that does not reach us, so your proof of postage and tracking information should be kept safely.
REFUNDS
Where you are entitled to a refund, it will be issued to your original payment method in accordance with your applicable consumer rights.
Once your return has been received and inspected, we’ll contact you to confirm its status.
Please allow time for your bank or payment provider to process the refund after it has been issued.
Any original delivery charges will be refunded where required by applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery service than our standard option may not be refundable.
STORE CREDIT
Where applicable, you may be offered the option of receiving Bluebelle store credit instead of a refund.
If you choose store credit, we’ll provide you with the relevant voucher or discount code once your return has been approved and processed.
Choosing store credit is optional where you are legally entitled to a monetary refund.
FAULTY OR INCORRECT ITEMS
We carefully check our orders before dispatch, but if you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at info@bluebelleuk.com.
Please include:
- Your full name
- Your order number
- Details of the issue
- Clear photographs showing the fault, damage or incorrect item where possible
Our Customer Care team will review the issue and arrange the appropriate solution.
Where an item is confirmed as faulty or incorrect, we’ll cover reasonable return costs where required.
RETURN POSTAGE
For standard change-of-mind returns, customers are responsible for the cost of returning their item to us.
We recommend sending all returns using a tracked service, particularly for higher-value orders.
Please retain your proof of postage until your return has been confirmed and completed.
NEED HELP?
If you have any questions about returning an item, please contact our Customer Care team:
Please include your full name and order number so we can help you as quickly as possible.
BLUEBELLE